A better way to run IT service management.
Helix ITSM System brings incidents, service requests, knowledge, and assets into one modern platform — so your team resolves faster, your users self-serve more, and your service commitments are always met.
Resolve, self-serve, stay compliant
See Helix in action
Watch how Helix turns a busy IT inbox into a streamlined, self-service experience.
Everything IT service management needs
A complete toolkit for keeping IT running smoothly — built around the way modern teams actually work.
Incident Management
Track, prioritize, and resolve incidents from first report to final fix — with full visibility for your team and your users.
Learn moreService Catalog
Publish the IT services your people actually request, so they can order and get fulfilled without back-and-forth.
Learn moreKnowledge Base
Give users and agents searchable, self-service answers that cut repeat tickets and speed up every resolution.
Learn moreProblem Management
Uncover and fix the root causes behind recurring incidents, so the same issues stop coming back.
Learn moreChange Management
Plan, review, and roll out changes with controlled approvals and minimal disruption to your business.
Learn moreAsset & License Management
Keep every configuration item, hardware asset, and software license tracked and up to date in one place.
Learn moreBuilt for the enterprise
Security, scale, and governance are in the platform from day one — not bolted on later.
Multi-tenant Architecture
Run many teams or organizations in one platform, with clean data isolation between them.
Role-Based Access Control
Granular roles and permissions keep the right people in the right places.
Azure AD Single Sign-On
Sign in with your existing corporate identity — no separate passwords to manage.
Email Integration
Turn inbound email into tickets and keep every conversation in one thread.
SLA & OLA Policies
Set service-level commitments and enforce them consistently across every team.
Reporting & CSAT
Measure performance and user satisfaction with built-in analytics and surveys.
A tier for every stage of maturity
Start where you are and grow into a fully governed service desk as your needs evolve.
Basic
Getting started
- Tickets
- Service Catalog
Everything you need to replace the ticket spreadsheet.
Standard
Smarter triage
- Everything in Basic
- Problem Management
- Knowledge Base
Help users help themselves and stop recurring issues.
Premium
Full operational control
- Everything in Standard
- Change Management
- Asset & License Management
- Reporting & Analytics
Track every asset, license, and change end to end.
Enterprise
Complete ITSM
- Everything in Premium
- SLA Policies
- OLA Policies
Guaranteed service levels, governed end to end.
Multi-tenant architecture, role-based access, and Azure AD SSO are included in every tier.
A partner built for change
We combine deep technical expertise with business pragmatism to turn transformation ambitions into working software.
Innovation First
Always exploring emerging tech to give you a competitive edge.
Client Co-creation
We build with you, not for you — agile collaboration at every step.
Security & Compliance
ISO27001 practices, data privacy baked into every layer.
Let’s set up your Helix ITSM System.
Tell us about your IT service management needs and we’ll show you how Helix fits — including a live walkthrough and licensing guidance. Our team will reach out within 24 hours.